Frequently Asked Questions
Everything you need to know about your NorthEDC gear.
What is the typical shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please visit our returns portal to start a request.
Are your products covered by a warranty?
Yes, all NorthEDC apparel and accessories come with a 1-year limited warranty against manufacturing defects in materials and workmanship.
How should I care for my NorthEDC gear?
To maintain the quality of our technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and duties are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.